Welcome to the Open Book Beverage Company website. By accessing or using our website, you agree to be bound by these Terms & Conditions ("Terms"). Please read them carefully before using our website.
If you have any questions about these Terms & Conditions, please contact us at hello@openbookbeverage.co.
Last updated: May 2024
At Open Book Beverage Company, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns for a refund within 7 days of delivery.
Refunds
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Exchanges
We do not offer exchanges unless the product is unopened and in its original packaging. If you wish to exchange an unopened item, please contact us at hello@openbookbeverage.co to discuss your options.
Return Shipping
The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refund Process
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Sale Items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us at hello@openbookbeverage.co with details of the product and the defect or damage. We will arrange for a replacement or refund on a case-by-case basis.
Contact Us If you have any questions about our Return & Refund Policy, please contact us at:
980.333.9036
102-C Waxhaw Professional Park Dr., #600, Waxhaw, NC 28173
This Return & Refund Policy is subject to change at any time and at the sole discretion of Open Book Beverage Company.
Last updated: May 2024
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